These terms and conditions (“Terms and Conditions”) govern the relationship between Arrow Travel Co. (referred to as "we," "us," "our") and you, the purchaser and/or traveler ("Client" and “Passenger” and “You/Your”). By planning travel with Arrow Travel Co., you agree to be bound by these terms and acknowledge that Arrow Travel Co. acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties, disclaimers, exclusions of liability, and may restrict your rights and remedies, providing protection to Arrow Travel Co.

1. USE OF ARROW TRAVEL CO. SERVICES, ACCESS, AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Arrow Travel Co. You agree to be financially responsible for all your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Arrow Travel Co. and its Suppliers and acknowledge that any speculative, false, or fraudulent reservation is prohibited.

All bookings are accepted by Arrow Travel Co. as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.

Arrow Travel Co. is affiliated with Fora Travel Inc., but acts independently as an agent for your bookings, and is not responsible for the operations of any Suppliers.

2. PAYMENTS AND CANCELLATIONS
You are responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Arrow Travel Co. By submitting a credit card authorization form to Arrow Travel Co., you agree to allow Arrow Travel Co. to use your payment method to purchase travel products from our Suppliers on your behalf.

EXCEPT IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF ARROW TRAVEL CO. OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF ARROW TRAVEL CO. OR ITS SUPPLIERS.

If you attempt to chargeback, reverse, or recollect a previously authorized trip payment, Arrow Travel Co. reserves the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection, including, without limitation, attorney fees. Travelers also waive the right to sue or initiate legal disputes for non-refundable payments.

Clients are responsible for any foreign transaction fees incurred on their debit or credit cards when making payments to vendors located overseas. Quotes provided in foreign currencies, such as Euros, will include an estimated USD equivalent as of the date of the quote. However, clients acknowledge that currency exchange rates may fluctuate, and Arrow Travel Co. is not responsible for any differences between the quoted rate and the final charge.

All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. Suppliers may impose strict deadlines, which are often at 5 p.m., 9 p.m., or midnight. It is the traveler’s ultimate responsibility to ensure timely payments. Missed deadlines may result in cancellations, penalties, or additional reinstatement costs, all of which are the sole responsibility of the traveler. Failure to make final payment or violation of a Supplier’s conditions of purchase may result in the cancellation of reservations, denial of access to flights, tours, hotels, cruises, or other travel services, and forfeiture of any monies paid.

Cancellation Fees and Refunds:
Non-refundable bookings are not eligible for refunds under any circumstance, including pandemics, wars, or other force majeure events. Travelers are responsible for reviewing the terms and conditions outlined on their invoices. All cancellation requests must be sent to Arrow Travel Co. in writing. Cancellation fees may apply and will be charged to the payment method authorized for travel services or deducted from any Supplier refunds. Arrow Travel Co.’s cancellation penalties, as outlined in the Fee Schedule, will also apply.

Arrow Travel Co. does not retain payments on behalf of clients. When a traveler submits a credit card authorization, payments are processed directly with the vendor, including hotels, cruises, tours, or activity providers. Arrow Travel Co. only collects Planning Fees directly, which are non-refundable.

If for any reason a credit card charge is declined, reversed, or payment is not successfully processed for travel plans and services, this agreement remains binding. Arrow Travel Co. reserves the right to pursue recovery of the outstanding amount, including reasonable attorney’s fees and associated costs for collection efforts.

Additional Costs and Fees:
Arrow Travel Co. will make every effort to inform clients of additional costs, such as hotel taxes payable upon check-in or resort fees. However, these charges may not always be reflected during the initial quoting process and may appear on travel vouchers at the time of confirmation. The client acknowledges that such fees are outside the control of Arrow Travel Co.

The following additional fees are common and may apply to your travel arrangements:

• Gratuities for guides, hotel staff, or drivers.
• Mandatory onboard service charges or gratuities for cruises.
• City taxes payable directly to hotels (commonly required in Europe).
• Costs for transport to/from airports if transfers are not included in the quote.
• Breakfasts or other meals at hotels unless specifically noted in the itinerary.

Arrow Travel Co. is not responsible for any omissions of these fees during the quoting process. Additionally, Arrow Travel Co. cannot assume liability for increases in costs due to fuel surcharges, government-imposed taxes/fees, or supplier-imposed increases that occur after booking.

3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples include DHS-designated enhanced driver’s license, US passport, or a foreign government passport. The name, date of birth, and gender that appear on the identification card must exactly match the airline ticket(s) and booking records. You acknowledge that any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint, causing you to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.

WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT ARROW TRAVEL CO. IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.

Arrow Travel Co. strongly recommends that you ensure your passport is valid for at least six (6) months beyond your anticipated return date, as some countries will not admit a passenger if their passport expires within six (6) months of return. Non-United States citizens may require additional documentation. It is your responsibility to make Arrow Travel Co. aware when traveling on a passport from a country other than the United States of America. Arrow Travel Co. neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Arrow Travel Co. is not responsible for lost payments made toward the planned trip. Rules regarding entry and exit change frequently and are the responsibility of the traveler to verify before departure.

Children and infants also require travel documents. Minors traveling with one parent or without both parents may require authenticated and verified consent forms; see https://help.cbp.gov/s/article/Article-3643 for additional information.

Additional Passport Requirements:

• Many countries may deny boarding or entry for passports that are damaged, altered, or lost. Clients must ensure that their passport is in good physical condition prior to travel.
• Travelers holding passports from countries other than the United States are responsible for confirming any additional entry or visa requirements for their nationality. Failure to meet these requirements may result in denied boarding or entry, for which Arrow Travel Co. is not liable.
• Travelers with criminal records, including offenses such as DUIs, should confirm entry and exit requirements with the destination country’s embassy or consulate. For example, Canada often denies entry to individuals with past DUI convictions. Visit the U.S. State Department website at https://travel.state.gov for more information and resources on country-specific requirements.

4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country has its own regulations regarding past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, you should contact that country directly to verify entry and exit requirements. You can visit the U.S. State Department Website for further information: https://travel.state.gov/content/travel.html. For example, individuals with a Driving While Intoxicated (DWI) record who are traveling to or through Canada should review current entry requirements at: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.

5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on aircraft. Federal law forbids the carriage of hazardous materials aboard aircraft in passengers' luggage or on their person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.

There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in passengers’ luggage and certain smoking materials carried on their person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed at:  http://www.tsa.gov/traveler-information/prohibited-items.

6. INSECTICIDE NOTICE
We recommend that you refer to the U.S. Department of Transportation (DOT) list of airports in countries that require airlines to treat the passenger cabin with insecticides before the flight or while on the aircraft. This list is available on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

7. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such before travel. Arrow Travel Co. shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by your health practitioner on a valid vaccination certificate, which you must carry as proof of inoculation. If you have any concerns about taking medications or receiving certain inoculations, check with your health practitioner before booking. Arrow Travel Co. strongly recommends consulting with your healthcare provider and reviewing official resources to stay informed about vaccination and health requirements. Visit the Centers for Disease Control and Prevention (CDC) at http://wwwnc.cdc.gov/travel for detailed health-related travel information, and the U.S. State Department at http://travel.state.gov for additional destination-specific requirements and advice.

Important Notes:

• Certain destinations may deny entry if immunization or health-related requirements are not met.
• Specific adventure destinations, such as the Galapagos Islands or African safaris, may mandate vaccinations or minimum travel insurance coverage.
• Arrow Travel Co. does not verify vaccination status or other health-related documentation, as this is considered private and confidential. It is the Client's responsibility to meet all health requirements prior to travel.

8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Arrow Travel Co. does not assume responsibility for any changes to air schedules. Failure to use a reservation may result in the automatic cancellation of all continuing and return flights, as well as the forfeiture of airfares. Airline e-tickets generally expire one year from the issue date unless specified otherwise in the carrier’s fare rules. In rare instances, certain departure taxes must be paid in cash only upon leaving a country, and the amounts may vary. It is the traveler’s responsibility to verify these requirements prior to departure to avoid unexpected delays or issues at the airport.

It is strongly recommended that travelers check in at least two (2) hours prior to the scheduled departure for domestic flights and three (3) hours prior to the scheduled departure for international flights. Travelers are responsible for reconfirming flight times with the airline at least 24 hours prior to domestic departures and 72 hours prior to international departures, as schedules are subject to change. Airport policies, departure requirements, and flight schedules may change without notice. Travelers are encouraged to remain informed by checking directly with their airline using their booking confirmation number.

Certain destinations may require travelers to arrive earlier than the recommended times due to specific airport rules or conditions. Travelers are responsible for staying abreast of these changes to avoid delays. Information on such conditions can often be found when entering the confirmation number on the airline’s website.

Arrow Travel Co. does not assume responsibility for any financial loss or missed travel due to changes in flight schedules, airport requirements, or traveler error. Travelers are advised to verify all relevant details prior to their trip.

9. PRIVACY POLICY
Arrow Travel Co. respects your privacy and is committed to protecting your personal information. Personal details, such as your name, date of birth, and state of residency, may be shared with travel suppliers to complete your bookings. Your email and phone number may also be required by certain travel providers. Arrow Travel Co. will not share your personal information with companies outside its organization except as outlined in this policy.

You may receive communications from Arrow Travel Co. regarding products and services that may interest you. These communications will include an option to opt-out at any time. Aggregated user data may be disclosed to describe services to potential advertisers or partners, but individual personal data will not be sold, rented, or disclosed without permission, except when required by law.

Arrow Travel Co. uses third-party applications for booking and client management, including Travel Joy, Convert Kit, and FORA. As well as Hotel, Cruise, Airline and tour companies’ booking sites and software (examples include, but are not limited to: Virtuoso, OneSource with Princess Cruises, Cruising Power with Royal Caribbean, Marriott, Hyatt, etc). Each third party's privacy policies govern their use of your information. This list of providers may be updated periodically.

Arrow Travel Co. is not responsible for the privacy practices of third-party websites linked through its services. Travelers are advised to review the privacy policies of those sites.

10. RIGHT TO CORRECT ERRORS / OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives, and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares, and additional late booking fees.

11. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS, AND ALTERATIONS TO BOOKINGS
When tour, cruise, or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.

Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package due to a failure to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Arrow Travel Co.

Suppliers may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Arrow Travel Co. bears no responsibility for any changes.

12. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Arrow Travel Co. acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of Arrow Travel Co. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.

BECAUSE ARROW TRAVEL CO. ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT ARROW TRAVEL CO. IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. Arrow Travel Co. hereby disclaims any liability whether based on contract, tort, strict liability, or otherwise, including without limitation liability for any direct, punitive, special consequential, incidental, or indirect damages in connection with the goods or services provided by any principal Supplier booking through Arrow Travel Co., including without limitation liability for any act, error, omission, injury, loss, accident, delay, or irregularity which may be incurred through the fault, negligence, willful acts, omissions, or otherwise of such Supplier, or of any Supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, or cessation of operations and other matters outside of Arrow Travel Co.’s control, and you hereby exonerate Arrow Travel Co. from any liability with respect to the same.

Arrow Travel Co. also acts solely as a booking agent for third-party Suppliers, including cruise lines, hotels, airlines, and ground transportation companies. Travelers acknowledge that Arrow Travel Co. is not liable for any accidents, injuries, property damage, or personal loss associated with travel services provided by these Suppliers, including but not limited to:

• Acts of God, natural disasters, or weather conditions.
• Government actions, wars, riots, or civil disturbances.
• Strikes, epidemics, acts of terrorism, or other unforeseen events.

Travelers understand that Arrow Travel Co.’s liability is limited to the funds directly received for planning fees. Arrow Travel Co. strongly encourages travelers to purchase travel insurance to provide additional protection against unforeseen circumstances.

Arrow Travel Co. has solely received commission and fees for travel transactions, and Client agrees and understands that any recovery from Arrow Travel Co. will be limited to the amount of commission and fees actually received by Arrow Travel Co.

13. LIMITED LIABILITY
Arrow Travel Co. acts solely as a booking agent for disclosed principal Suppliers, such as cruise lines, hotels, airlines, and ground transportation companies. As such, Arrow Travel Co. is not the source or provider of the travel services purchased and does not control the operations of these independent Suppliers. Therefore, Arrow Travel Co. is not liable for any errors, omissions, acts, or failures of the Suppliers, including but not limited to cancellations, schedule changes, missed connections, or any inadequate delivery of services. Additionally, Arrow Travel Co. is not responsible for personal injuries, property damage, or losses resulting from these services. Clients are responsible for ensuring all travel documentation, including passports and visas, is valid and compliant with applicable regulations. It is also the Client’s responsibility to secure appropriate travel insurance to protect against unexpected interruptions or cancellations. Arrow Travel Co. disclaims all liability for any costs, damages, or losses arising from errors, omissions, or unforeseen events within the ordinary scope of travel bookings, and its liability is limited to the funds directly received for planning fees.

Limitations for Concierge and Optional Services
Arrow Travel Co. is not liable or responsible for any reservations made directly by the client with resorts, hotels, tour companies, or other service providers, including but not limited to dining reservations, concierge requests, upgraded rooms or airline seats, independently booked tours, private guides, or similar arrangements.

In some cases, Arrow Travel Co. may assist with restaurant recommendations or reservations for events. However, if the client cannot attend these events once their trip has begun, it is the client’s responsibility to contact the in-country partner or service provider to cancel or change the reservation. While Arrow Travel Co. will endeavor to assist where possible, it is not liable for any cancellation fees, penalties, or delays in processing changes or cancellations.

14. RISKS / SAFETY
Travel to certain destinations may involve greater risk than others. Arrow Travel Co. urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to or living in a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and can be completed at https://step.state.gov/step/.

BY OFFERING SALE OF TRAVEL TO PARTICULAR DESTINATIONS, ARROW TRAVEL CO. DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. Client’s participation constitutes acceptance of such risks at their own risk.

In the event of emergent health or safety concerns, once Arrow Travel Co. has investigated the prevailing situation, Arrow Travel Co. shall have the sole and absolute discretion whether to proceed with any escorted trip or private departure, or to make alterations to the itinerary.

15. FORCE MAJEURE
Arrow Travel Co. will not be in breach of these terms and conditions or otherwise be liable to you for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to, extreme weather events, floods, and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Arrow Travel Co. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.

In addition, each of Arrow Travel Co.’s Suppliers has terms and conditions that include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone, or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, although Arrow Travel Co. shall use its reasonable efforts to secure reimbursement for you where possible.

16. CLIENT CONDUCT
Each participant in any trip escorted by Arrow Travel Co. is expected to act responsibly and adhere to all behavior guidelines established by Arrow Travel Co. and our Suppliers. Arrow Travel Co. and all local Suppliers reserve the right to remove you from any facility, hotel, resort property, tour location, or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.

When you book with Arrow Travel Co., you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Arrow Travel Co. or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are always the sole responsibility of the participant.

17. TRAVEL INSURANCE
ARROW TRAVEL CO. OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. Unless specifically noted, travel insurance is not included in the cost of Client’s itinerary to protect against third-party Supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection, change of plans, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances. Certain destinations, such as the Galapagos Islands or African safaris, may require a minimum level of travel insurance coverage. Clients traveling to these destinations should verify requirements before booking. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded, and Arrow Travel Co.’s and travel Suppliers’ cancellation penalties will apply, resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Arrow Travel Co.; however, if you decline to purchase insurance, Arrow Travel Co. will require that you execute an insurance waiver. Arrow Travel Co. is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. ARROW TRAVEL CO. CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.

18. RIGHT TO DECLINE SERVICES AND CLIENT COMMUNICATION RESPONSIBILITIES
Arrow Travel Co. reserves the right to decline to book optional services or additional arrangements for any reason, including but not limited to delays in receiving necessary information from travelers. Travelers are responsible for timely communication regarding requests such as airline schedules for transfers, payment deadlines, and inquiries about customized excursions. Failure to provide information promptly may result in the inability to book or fulfill certain services, and Arrow Travel Co. will not be liable for any resulting errors, omissions, or disruptions.

19. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website, and are effective immediately on posting.

20. GENERAL
The laws of the State of North Carolina govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Chapel Hill, North Carolina, in all disputes arising out of or relating to travel bookings with Arrow Travel Co.

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Arrow Travel Co. with respect to travel bookings made with Arrow Travel Co. by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Arrow Travel Co. with respect to communications with Arrow Travel Co. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.