Terms & Conditions
These terms and conditions (“Terms and Conditions”) govern the relationship between Arrow Travel Co. (referred to as "we," "us," "our") and you, the purchaser and/or traveler ("Client" and “Passenger” and “You/Your”). By planning travel with Arrow Travel Co., you agree to be bound by these terms and acknowledge that Arrow Travel Co. acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties, disclaimers, exclusions of liability, and may restrict your rights and remedies, providing protection to Arrow Travel Co.
1. USE OF ARROW TRAVEL CO. SERVICES, ACCESS, AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Arrow Travel Co. You agree to be financially responsible for all your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Arrow Travel Co. and its Suppliers and acknowledge that any speculative, false, or fraudulent reservation is prohibited.
All bookings are accepted by Arrow Travel Co. as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.
Arrow Travel Co. is affiliated with Fora Travel Inc., but acts independently as an agent for your bookings, and is not responsible for the operations of any Suppliers.
2. PAYMENTS AND CANCELLATIONS
You are responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Arrow Travel Co. By submitting a credit card authorization form to Arrow Travel Co., you agree to allow Arrow Travel Co. to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPT IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF ARROW TRAVEL CO. OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF ARROW TRAVEL CO. OR ITS SUPPLIERS. If you attempt to chargeback, reverse, or recollect a previously authorized trip payment, Arrow Travel Co. reserves the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection, including, without limitation, attorney fees.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or violation of a Supplier’s conditions of purchase may result in the cancellation of your reservations, denial of access to any flights, tours, hotels, cruises, or other travel services, or forfeiture of any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to Arrow Travel Co. in writing. As a result of cancellation, Arrow Travel Co.'s and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples include DHS-designated enhanced driver’s license, US passport, or a foreign government passport. The name, date of birth, and gender that appear on the identification card must exactly match the airline ticket(s) and booking records. You acknowledge that any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint, causing you to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT ARROW TRAVEL CO. IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
Arrow Travel Co. strongly recommends that you ensure your passport is valid for at least six (6) months beyond your anticipated return date, as some countries will not admit a passenger if their passport expires within six (6) months of return. Non-United States citizens may require additional documentation. It is your responsibility to make Arrow Travel Co. aware when traveling on a passport from a country other than the United States of America. Arrow Travel Co. neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Arrow Travel Co. is not responsible for lost payments made toward the planned trip. Rules regarding entry and exit change frequently and are the responsibility of the traveler to verify before departure.
Children and infants also require travel documents. Minors traveling with one parent or without both parents may require authenticated and verified consent forms; see https://help.cbp.gov/s/article/Article-3643 for additional information.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country has its own regulations regarding past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, you should contact that country directly to verify entry and exit requirements. You can visit the U.S. State Department Website for further information: https://travel.state.gov/content/travel.html. For example, individuals with a Driving While Intoxicated (DWI) record who are traveling to or through Canada should review current entry requirements at: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on aircraft. Federal law forbids the carriage of hazardous materials aboard aircraft in passengers' luggage or on their person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in passengers’ luggage and certain smoking materials carried on their person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
6. INSECTICIDE NOTICE
We recommend that you refer to the U.S. Department of Transportation (DOT) list of airports in countries that require airlines to treat the passenger cabin with insecticides before the flight or while on the aircraft. This list is available on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
7. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Arrow Travel Co. shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by your health practitioner on a valid vaccination certificate, which you must carry as proof of inoculation. If you have any concerns about taking medications or receiving certain inoculations, check with your health practitioner before booking. Check the U.S. State Department website (http://travel.state.gov) for relevant information relating to travel to specific destinations, and the Centers for Disease Control and Prevention (http://wwwnc.cdc.gov/travel) for health-related travel issues.
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Arrow Travel Co. shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire one year from the issue date unless carrier fare rules on the itinerary specify otherwise.
Due to enhanced security measures, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights and 72 hours prior for international flights.
9. RIGHT TO CORRECT ERRORS / OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives, and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares, and additional late booking fees.
10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS, AND ALTERATIONS TO BOOKINGS
When tour, cruise, or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.
Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package due to a failure to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Arrow Travel Co.
Suppliers may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Arrow Travel Co. bears no responsibility for any changes.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Arrow Travel Co. acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of Arrow Travel Co. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.
BECAUSE ARROW TRAVEL CO. ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT ARROW TRAVEL CO. IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. Arrow Travel Co. hereby disclaims any liability whether based on contract, tort, strict liability, or otherwise, including without limitation liability for any direct, punitive, special consequential, incidental, or indirect damages in connection with the goods or services provided by any principal Supplier booking through Arrow Travel Co., including without limitation liability for any act, error, omission, injury, loss, accident, delay, or irregularity which may be incurred through the fault, negligence, willful acts, omissions, or otherwise of such Supplier, or of any Supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, or cessation of operations and other matters outside of Arrow Travel Co.’s control, and you hereby exonerate Arrow Travel Co. from any liability with respect to the same.
Arrow Travel Co. has solely received commission and fees for travel transactions, and Client agrees and understands that any recovery from Arrow Travel Co. will be limited to the amount of commission and fees actually received by Arrow Travel Co.
12. RISKS / SAFETY
Travel to certain destinations may involve greater risk than others. Arrow Travel Co. urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to or living in a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and can be completed at https://step.state.gov/step/.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, ARROW TRAVEL CO. DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. Client’s participation constitutes acceptance of such risks at their own risk.
In the event of emergent health or safety concerns, once Arrow Travel Co. has investigated the prevailing situation, Arrow Travel Co. shall have the sole and absolute discretion whether to proceed with any escorted trip or private departure, or to make alterations to the itinerary.
13. FORCE MAJEURE
Arrow Travel Co. will not be in breach of these terms and conditions or otherwise be liable to you for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to, extreme weather events, floods, and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Arrow Travel Co. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of Arrow Travel Co.’s Suppliers has terms and conditions that include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone, or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, although Arrow Travel Co. shall use its reasonable efforts to secure reimbursement for you where possible.
14. CLIENT CONDUCT
Each participant in any trip escorted by Arrow Travel Co. is expected to act responsibly and adhere to all behavior guidelines established by Arrow Travel Co. and our Suppliers. Arrow Travel Co. and all local Suppliers reserve the right to remove you from any facility, hotel, resort property, tour location, or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with Arrow Travel Co., you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Arrow Travel Co. or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are always the sole responsibility of the participant.
15. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. Arrow Travel Co. is not responsible for surcharges or foreign transaction fees imposed by Client’s credit card or bank.
16. TRAVEL INSURANCE
ARROW TRAVEL CO. OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. Unless specifically noted, travel insurance is not included in the cost of Client’s itinerary to protect against third-party Supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection, change of plans, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded, and Arrow Travel Co.’s and travel Suppliers’ cancellation penalties will apply, resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Arrow Travel Co.; however, if you decline to purchase insurance, Arrow Travel Co. will require that you execute an insurance waiver. Arrow Travel Co. is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. ARROW TRAVEL CO. CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
17. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website, and are effective immediately on posting.
18. GENERAL
The laws of the State of North Carolina govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Chapel Hill, North Carolina, in all disputes arising out of or relating to travel bookings with Arrow Travel Co.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Arrow Travel Co. with respect to travel bookings made with Arrow Travel Co. by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Arrow Travel Co. with respect to communications with Arrow Travel Co. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
1. USE OF ARROW TRAVEL CO. SERVICES, ACCESS, AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Arrow Travel Co. You agree to be financially responsible for all your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Arrow Travel Co. and its Suppliers and acknowledge that any speculative, false, or fraudulent reservation is prohibited.
All bookings are accepted by Arrow Travel Co. as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.
Arrow Travel Co. is affiliated with Fora Travel Inc., but acts independently as an agent for your bookings, and is not responsible for the operations of any Suppliers.
2. PAYMENTS AND CANCELLATIONS
You are responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Arrow Travel Co. By submitting a credit card authorization form to Arrow Travel Co., you agree to allow Arrow Travel Co. to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPT IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF ARROW TRAVEL CO. OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF ARROW TRAVEL CO. OR ITS SUPPLIERS. If you attempt to chargeback, reverse, or recollect a previously authorized trip payment, Arrow Travel Co. reserves the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection, including, without limitation, attorney fees.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or violation of a Supplier’s conditions of purchase may result in the cancellation of your reservations, denial of access to any flights, tours, hotels, cruises, or other travel services, or forfeiture of any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to Arrow Travel Co. in writing. As a result of cancellation, Arrow Travel Co.'s and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples include DHS-designated enhanced driver’s license, US passport, or a foreign government passport. The name, date of birth, and gender that appear on the identification card must exactly match the airline ticket(s) and booking records. You acknowledge that any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint, causing you to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT ARROW TRAVEL CO. IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
Arrow Travel Co. strongly recommends that you ensure your passport is valid for at least six (6) months beyond your anticipated return date, as some countries will not admit a passenger if their passport expires within six (6) months of return. Non-United States citizens may require additional documentation. It is your responsibility to make Arrow Travel Co. aware when traveling on a passport from a country other than the United States of America. Arrow Travel Co. neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Arrow Travel Co. is not responsible for lost payments made toward the planned trip. Rules regarding entry and exit change frequently and are the responsibility of the traveler to verify before departure.
Children and infants also require travel documents. Minors traveling with one parent or without both parents may require authenticated and verified consent forms; see https://help.cbp.gov/s/article/Article-3643 for additional information.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country has its own regulations regarding past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, you should contact that country directly to verify entry and exit requirements. You can visit the U.S. State Department Website for further information: https://travel.state.gov/content/travel.html. For example, individuals with a Driving While Intoxicated (DWI) record who are traveling to or through Canada should review current entry requirements at: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on aircraft. Federal law forbids the carriage of hazardous materials aboard aircraft in passengers' luggage or on their person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in passengers’ luggage and certain smoking materials carried on their person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
6. INSECTICIDE NOTICE
We recommend that you refer to the U.S. Department of Transportation (DOT) list of airports in countries that require airlines to treat the passenger cabin with insecticides before the flight or while on the aircraft. This list is available on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
7. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Arrow Travel Co. shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by your health practitioner on a valid vaccination certificate, which you must carry as proof of inoculation. If you have any concerns about taking medications or receiving certain inoculations, check with your health practitioner before booking. Check the U.S. State Department website (http://travel.state.gov) for relevant information relating to travel to specific destinations, and the Centers for Disease Control and Prevention (http://wwwnc.cdc.gov/travel) for health-related travel issues.
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Arrow Travel Co. shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire one year from the issue date unless carrier fare rules on the itinerary specify otherwise.
Due to enhanced security measures, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights and 72 hours prior for international flights.
9. RIGHT TO CORRECT ERRORS / OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives, and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares, and additional late booking fees.
10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS, AND ALTERATIONS TO BOOKINGS
When tour, cruise, or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.
Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package due to a failure to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Arrow Travel Co.
Suppliers may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Arrow Travel Co. bears no responsibility for any changes.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Arrow Travel Co. acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of Arrow Travel Co. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.
BECAUSE ARROW TRAVEL CO. ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT ARROW TRAVEL CO. IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. Arrow Travel Co. hereby disclaims any liability whether based on contract, tort, strict liability, or otherwise, including without limitation liability for any direct, punitive, special consequential, incidental, or indirect damages in connection with the goods or services provided by any principal Supplier booking through Arrow Travel Co., including without limitation liability for any act, error, omission, injury, loss, accident, delay, or irregularity which may be incurred through the fault, negligence, willful acts, omissions, or otherwise of such Supplier, or of any Supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, or cessation of operations and other matters outside of Arrow Travel Co.’s control, and you hereby exonerate Arrow Travel Co. from any liability with respect to the same.
Arrow Travel Co. has solely received commission and fees for travel transactions, and Client agrees and understands that any recovery from Arrow Travel Co. will be limited to the amount of commission and fees actually received by Arrow Travel Co.
12. RISKS / SAFETY
Travel to certain destinations may involve greater risk than others. Arrow Travel Co. urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to or living in a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and can be completed at https://step.state.gov/step/.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, ARROW TRAVEL CO. DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. Client’s participation constitutes acceptance of such risks at their own risk.
In the event of emergent health or safety concerns, once Arrow Travel Co. has investigated the prevailing situation, Arrow Travel Co. shall have the sole and absolute discretion whether to proceed with any escorted trip or private departure, or to make alterations to the itinerary.
13. FORCE MAJEURE
Arrow Travel Co. will not be in breach of these terms and conditions or otherwise be liable to you for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to, extreme weather events, floods, and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Arrow Travel Co. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of Arrow Travel Co.’s Suppliers has terms and conditions that include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone, or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, although Arrow Travel Co. shall use its reasonable efforts to secure reimbursement for you where possible.
14. CLIENT CONDUCT
Each participant in any trip escorted by Arrow Travel Co. is expected to act responsibly and adhere to all behavior guidelines established by Arrow Travel Co. and our Suppliers. Arrow Travel Co. and all local Suppliers reserve the right to remove you from any facility, hotel, resort property, tour location, or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with Arrow Travel Co., you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Arrow Travel Co. or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are always the sole responsibility of the participant.
15. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. Arrow Travel Co. is not responsible for surcharges or foreign transaction fees imposed by Client’s credit card or bank.
16. TRAVEL INSURANCE
ARROW TRAVEL CO. OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. Unless specifically noted, travel insurance is not included in the cost of Client’s itinerary to protect against third-party Supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection, change of plans, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded, and Arrow Travel Co.’s and travel Suppliers’ cancellation penalties will apply, resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Arrow Travel Co.; however, if you decline to purchase insurance, Arrow Travel Co. will require that you execute an insurance waiver. Arrow Travel Co. is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. ARROW TRAVEL CO. CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
17. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website, and are effective immediately on posting.
18. GENERAL
The laws of the State of North Carolina govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Chapel Hill, North Carolina, in all disputes arising out of or relating to travel bookings with Arrow Travel Co.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Arrow Travel Co. with respect to travel bookings made with Arrow Travel Co. by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Arrow Travel Co. with respect to communications with Arrow Travel Co. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
