Updated as of September 18, 2024

This website, www.arrowtravelco.com (“Website”), is owned and operated by Arrow Travel Co., a company registered in North Carolina, USA (“we,” “our,” or “us”).

By accessing or using the Website, you (“you,” “your”) consent to this Privacy Policy and agree to its terms, including any updates posted on the Website.

This Privacy Policy describes the kinds of information we collect, how we use it, and your rights regarding that information. It applies to users of the Website and our activities on it. It does not apply to information collected offline or through other means.

Consent and Withdrawal
By accessing, using, or submitting forms on the Website, you expressly consent to the collection, use, and disclosure of your personal, communications, technical, and marketing information as described in this Privacy Policy. You may withdraw your consent for future collection, use, or disclosure of your information or request updates or deletion of your information by notifying us at hello@arrowtravelco.com. However, we may retain certain information where we have a legal obligation or lawful basis to do so.

You may receive emails offering services, promotions, or information. If you no longer wish to receive such emails, you can opt out by clicking the unsubscribe link or by contacting us at hello@arrowtravelco.com.

Information We Collect
We collect only the necessary information to provide our Website and related services. The types of information we may collect include:

• Personal Information: Name, email, phone number, mailing address, payment information (e.g., debit/credit card details for processing payments), and other information necessary to support our travel services. We work with third-party companies that may use personal information to process services on our behalf.
• Communications Information: Information you provide in correspondence through the Website, email, or other forms of communication. We process this information to communicate with you and keep records for legal purposes.
• Technical Information: Information about your use of the Website (e.g., IP address, browser type, Website views, time spent on the Website) for analysis and improvement of our services.
• Marketing Information: Your preferences related to marketing materials from us or third-party partners. We use this information to provide relevant content and communications.

How We Use and Process Information
We use the collected information to:

• Verify your identity;
• Send you emails;
• Provide customer service;
• Conduct marketing analysis;
• Send newsletters and information about our services, promotions, and special offers;
• Fulfill legal obligations;
• Improve the Website and customize content for you;
• Investigate illegal activities or suspected fraud.

Disclosure of Information
We do not sell or rent your personal information to third parties.
However, we may share information in the following circumstances:

• With our subsidiaries, affiliates (such as Fora Travel Inc.), and service providers to provide services to you;
• In response to legal requirements or court orders;
• To enforce our policies or defend legal claims;
• In connection with a merger, acquisition, or sale of our business assets.

Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze traffic on the Website. Cookies are small files saved on your device that store information about your interactions with the Website. You may manage or block cookies through your browser settings, but doing so may impact the functionality of the Website.

We may use third-party services, such as Google Analytics, to track Website usage. You can opt out of Google’s use of cookies by visiting the Google Ads Privacy Policy at https://policies.google.com/technologies/ads.

Children
Our Website is not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, please contact us at hello@arrowtravelco.com, and we will take steps to delete it.

Information Storage
Your information may be stored on servers inside or outside the U.S. We take reasonable steps to protect your information, but no method of transmission over the Internet is completely secure.

We retain your information for as long as necessary for business purposes or as required by law.

Your Rights
If you are a resident of the European Union (GDPR) or California (CCPA), you have additional rights, including:

• The right to know what personal information we collect, use, or disclose;
• The right to access, amend, or delete your personal data;
• The right to opt out of the sale of your information;
• The right to non-discrimination for exercising these rights.

To exercise any of these rights, please contact us at hello@arrowtravelco.com.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Website, and your continued use of the Website signifies your acceptance of the updated policy.

Contact Us
For any questions about this Privacy Policy, please contact us at: hello@arrowtravelco.com