frequently asked questions
Featured: Acro Wellness Suites, Crete, Greece
Yes. We offer complimentary hotel bookings for qualifying hotel or resort stays. This option works best for clients who already know where they would like to stay and want to take advantage of our preferred partner relationships and added perks, while having us handle the booking and details on their behalf.
This service focuses on securing and managing the reservation itself. It does not include hotel comparisons, itinerary planning, or destination guidance. Once your stay is confirmed, this service also includes VIPing you at the property and advocating on your behalf to help ensure you are well taken care of.
Click here to submit a hotel request.
6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
3. What are preferred partner hotels and perks?
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6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
3. What are preferred partner hotels and perks?
On a complimentary basis, we can share up to three preferred partner hotel or resort options within a destination that align with your dates and general requests. These options are provided as a starting point so you can review the properties independently and make your own selection.
This complimentary support does not include hotel comparisons, location guidance, or ongoing consultation to help narrow options. If you would like more involved assistance choosing where to stay, comparing properties, or evaluating multiple destinations, we offer a hotel planning service for a fee of $250. This includes support for up to two destinations and focuses exclusively on preferred partner properties.
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6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
We work with a number of established preferred partner programs, including Marriott Stars and Luminous, Four Seasons Preferred, Hyatt Privé, IHG Destined, Hilton for Luxury, Accor Preferred, and others. These relationships allow us to add value through perks and personalized support that are not available through standard direct bookings.
Preferred partner perks may include daily breakfast, property or resort credits, welcome amenities, and priority consideration for room upgrades or flexible check in or check out. Perks vary by property and stay, but our role is to ensure you are recognized and well taken care of.
3. What are preferred partner hotels and perks?
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6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
Yes. Complimentary hotel bookings are available for hotel or resort stays that meet a minimum booking value of $500 per reservation.
For stays that do not meet the minimum booking value, a $50 non-refundable booking fee may apply. This will always be confirmed before moving forward with the reservation.
3. What are preferred partner hotels and perks?
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6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
One change or price adjustment is included with hotel only bookings. This allows for minor updates, such as a date adjustment or room type change, without additional fees. Any additional changes or price adjustments beyond the first may be subject to a $50 service fee, which will always be confirmed before proceeding.
For bookings made through our preferred partner network on refundable rates, we also offer complimentary price tracking. If a lower rate becomes available and reflects a reduction of at least 5% of the booking value, we will notify you. Should you choose to modify the reservation to secure the lower rate, a $25 processing fee applies to handle the update and coordination.
3. What are preferred partner hotels and perks?
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6. Can you assist with Airbnb bookings or hotel stays booked with points?
5. What if I need to make a change after booking?
4. Is there a minimum spend for hotel only bookings?
No. We do not assist with Airbnb bookings or hotel stays booked using points or free night certificates. These accommodations are not eligible for preferred partner benefits and cannot be managed or supported through our planning services.
We do work with professionally managed luxury villa and private home rental programs as part of our Design My Trip full service planning, which allows us to provide appropriate oversight and support throughout the stay.
3. What are preferred partner hotels and perks?
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We design and oversee full service travel experiences for clients who value thoughtful planning and seamless execution. Every trip begins with a custom itinerary tailored to your interests, pace, and priorities.
Once your trip is confirmed, execution is handled by a dedicated local support team in destination. We work with a curated network of destination management companies and trusted partners who serve as your boots on the ground, coordinating private touring, transfers, and exclusive experiences. We remain involved throughout to ensure everything runs smoothly from start to finish.
6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
3. How are planning fees structured?
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6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
3. How are planning fees structured?
Design My Trip is our premium, full service offering for travelers who want a thoughtfully designed, professionally managed experience. It is best suited for complex or international trips where coordination, timing, and local expertise matter most.
Design My Trip begins with a consultation call to ensure we are the right fit before moving forward. This service is ideal for clients who prefer to outsource the research, logistics, and coordination of their travels to a trusted professional, saving both time and stress. Planning fees and minimum investments apply and vary by trip.
Submit your Design My Trip request here.
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6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
Planning fees are based on the scope and complexity of your trip. For most custom itineraries, planning is billed at $100 per night of travel, designed for up to 4 travelers and 2 destinations, with a minimum planning fee of $500.
Additional fees may apply for expanded scope, including $25 per additional traveler, $100 per additional destination, or rush planning within 45 days of departure, which is billed at double the standard planning rate. Planning fees are non-refundable and full payment is required before any planning begins. All fees will be discussed and confirmed during your consultation call.
3. How are planning fees structured?
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6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
Yes. We assist with Disney vacations; however, Disney Parks trips are not offered as a full service, custom planning experience. Instead, we support clients through a structured, self planning approach designed to make the process clear and manageable.
For Disney Parks vacations, bookings include coordination of Disney hotels, ticket packages, select add ons, and VIP tours. We do not manage dining reservations or ride selections on your behalf, but guidance is provided so you can confidently handle these elements independently.
Other Disney experiences, such as Disney Cruise Line, Aulani, and Adventures by Disney, fall under our cruise, resort, or guided tour services and are handled according to those respective planning categories.
3. How are planning fees structured?
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6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
If you already know your selected sailing or guided tour, we are happy to handle the booking on a complimentary basis. If you would like guidance narrowing down options or assistance coordinating pre or post itinerary arrangements, a $250 planning fee applies.
3. How are planning fees structured?
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6. Do you plan group trips or professional retreats?
5. Do you plan cruises or guided small group tours?
4. Do you plan Disney vacations?
Yes. We plan custom group trips, including social group travel, milestone celebrations, student groups, and corporate or leadership retreats. These trips require a higher level of coordination and are planned as full service experiences.
Group travel coordination is billed per person, starting at $100 per traveler, and varies based on the size and complexity of the trip. All group travel is quoted individually and discussed in advance during the consultation process to ensure expectations are aligned before moving forward.
Requests can be submitted through our Design My Trip form so we can properly scope the trip and determine next steps.
3. How are planning fees structured?
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Planning fees are due in full before any planning work begins and are non-refundable. This ensures your trip receives dedicated time, expertise, and priority once we move forward.
All planning fees are confirmed in advance after your consultation call, so expectations are clear before payment is collected. Planning begins only once the fee has been received.
6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
3. How long is my planning fee valid?
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6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
3. How long is my planning fee valid?
We understand that plans can evolve. Minor adjustments can often be accommodated, depending on timing and supplier policies. Any changes that require additional research, rebooking, or coordination beyond the original scope may incur an additional fee.
If a change significantly alters the scope of your trip, we will discuss next steps and any applicable fees with you in advance before proceeding. This ensures transparency and allows you to decide how you’d like to move forward.
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6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
Each planning fee is valid for 60 days from the date of payment. Planning services must be utilized within this timeframe to ensure availability, pricing accuracy, and momentum on your trip.
If planning extends beyond the 60-day window or is paused and later resumed, additional fees may apply. Any extensions or adjustments will always be discussed with you in advance.
3. How long is my planning fee valid?
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6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
We provide planning and concierge support for trips booked and managed through Arrow Travel Co. This includes assistance before departure and coordination with our trusted partners while you are traveling, depending on the services booked for your trip.
Support is limited to reservations arranged through our agency. Accommodations, flights, or activities that are self-booked or independently modified outside of Arrow Travel Co. are not eligible for concierge support or trip management. This policy allows us to ensure accuracy, accountability, and seamless service throughout your journey.
3. How long is my planning fee valid?
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6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
Travel insurance is strongly recommended for all trips. Quotes can be obtained through our preferred partners, and visa and entry requirements should be reviewed prior to departure. Travelers are responsible for securing required coverage and documentation.
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3. How long is my planning fee valid?
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6. What happens if I need to cancel my trip?
5. Do you assist with travel insurance and visa requirements?
4. What support do you provide before and during travel?
All planning fees are non-refundable once planning has begun. This reflects the time, research, and coordination invested in designing and managing your trip.
Supplier cancellation policies vary by hotel, airline, cruise line, and tour operator. Any refunds or credits are subject to the terms set by each supplier, not Arrow Travel Co.
For this reason, travel protection is strongly recommended to help protect your investment in the event of unexpected changes.
